Conflict Management

Conflict Management

Recognizing Passive Conflict in Enterprising Families

Recognizing Passive Conflict in Enterprising Families 7 Ways Passive Conflict Threatens Family Cohesion Download Audio By Dr. Shay Harris-Pierre Estimated read time: 3 mins In family systems where wealth, legacy, and decision-making are intertwined, tension doesn’t always speak loudly. It often has an insidious quality, showing up in patterns that are easy to overlook or explain away, but its seeming negligibility makes it that much more of a threat to family dynamics. Just because something is difficult to name doesn’t mean it isn’t shaping the room. We call this “Passive Conflict”. Families can operate for years with unresolved [...]

Webinar: Understanding and Managing Conflict in Enterprising Families

Webinar: Understanding and Managing Conflict in Enterprising Families Watch this webinar recording about managing conflict in family enterprises. Doug Baumoel, founder of Continuity and co-author of Deconstructing Conflict, reveals what truly drives entrenched, emotional disputes in family businesses. He debunks myths, explains key differences between conflict types, and shares how to match the right professional support to the problem—all grounded in over 20 years of experience guiding families through tough transitions. Key Takeaways: Learn Common Myths About Conflict: Doug dispels popular but harmful beliefs—like “conflict is good”—and explains why many common approaches actually backfire in family enterprises. Understand the [...]

Resolving Extreme Conflict in Family Enterprises

Resolving Extreme Conflict in Family Enterprises A New Model for Understanding and Addressing Conflict in Family Business Download Audio By Doug Baumoel and Blair Trippe Estimated read time: Approx. 12 mins Conflict is inevitable in family enterprises, where personal, professional and ownership interests interact. While healthy disagreements can lead to innovation and growth, conflicts that spiral into negativity and hostility pose serious risks to both the business and family harmony. For decades, the Thomas–Kilmann Conflict Mode Instrument (TK Model) has been a cornerstone for understanding and managing conflicts. However, it falls short in addressing the more extreme, emotionally-charged [...]

How to Engage a Family Business Consultant

How to Engage a Family Business Consultant Five essential tips to setup your consultative relationship for success Byline: Doug Baumoel Estimated read time: 3 mins At Continuity, we understand the paradox that families face when considering the prospect of hiring a family business consultant. Often, the very reasons why a family might benefit from such a consultant ─ lack of goal alignment among stakeholders, conflict, communication issues, or just being stuck ─ are the same reasons that prevent them from coming together in agreement to seek outside help. Drawing from my own experience when I was on the client-side [...]

Deconstructing Conflict: A Personal Approach to Family Business Consulting

Deconstructing Conflict: A Personal Approach to Family Business Consulting A Family Firm Institute interview with 2023 Interdisciplinary Award Winner Doug Baumoel, who transformed personal pain into a unique consulting methodology Editor’s note: This article shares highlights of a 16-minute podcast hosted by the Family Firm Institute (FFI), which we’ve embedded below, along with key excerpts. Estimated read time: 3 mins Continuity Family Business Consulting Founder Doug Baumoel isn't your typical family business consultant. Born into a family business that his father started in the basement of his home when he was 6 years old, he was [...]

Overcoming Family Business Conflict and Achieving Succession Success

Overcoming Family Business Conflict and Achieving Succession Success How one family resolved their differences and empowered a new CEO The Challenge Stakeholders in a family-owned construction business were in conflict over management succession, which created crippling conflict between family members. The founder, owner, and president of this company, Peter, wanted his daughter, Christine, to eventually succeed him as CEO. Peter’s brother, Jack, who was second-in-command at the company, rejected the plan to prepare his niece to become CEO and walked off the job, feeling angry and unappreciated for the value he had brought to the business. While Jack didn’t [...]

Venting With Purpose: How To Complain About Your Family

Venting With Purpose: How To Complain About Your Family Tips for complaining about family members and how best to respond Byline: Doug Baumoel Est. Read time: ~5 to 6 minutes In any family business, complaining about fellow family members is bound to happen. Our natural tendency as human beings is to focus on negative events. This negative bias leads us to complain—a lot. Ten good things may have happened at the office that day, but the one bad thing will get most of our attention. So, we will come home to complain about that one thing (and the one person [...]

Beyond The Box Thinking for Family Business Compensation

Beyond The Box Thinking for Family Business Compensation Byline: Doug Baumoel Estimated read time: ~9 min When it comes to compensating family employees, a common best practice is to pay family members a salary that’s in line with what non-family members would earn for the same job, adjusted for size and location of the company. A compensation consultant will often suggest such a pay range and, while many family members may receive the higher end of that range, some will actually receive the lower end in an effort to guard against the appearance of nepotism. While a ‘best practice’ [...]

Airing Grievances: 10 Tips for Better Communication with Family Members

Airing Grievances: 10 Tips for Better Communication with Family Members Byline: Doug Baumoel Estimated read time: ~9 min The purpose of effective communication is to transmit information from one person or group to another and to convey a specific message that elicits a desired reaction or result. Communications among family members have an additional purpose: To deepen our understanding of each other, find accommodation for differences that remain, build resiliency and bring family closer together. Family relationships are uniquely permanent, so communication must serve not only the content of the communication but the relationship itself. Problems arise, however, when [...]

Turkey Talk: Discussing Family Business Issues at Holiday Get-Togethers

Turkey Talk: Discussing Family Business Issues at Holiday Get-Togethers How to handle family business conflicts, decisions, and discussions around the holiday dinner table Byline: Blair Trippe Estimated read time: ~2-3 minutes We’ve all seen the pictures—a happy family gathered around the dining table as dad carves the perfectly cooked turkey while the children play and share their toys in an impeccable home. These television and movie scenes depict families enjoying the holidays filled with laughter and joy. But for many of us, especially for some working in a family business, these images are as elusive as that winning lottery ticket. [...]

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